The Interview is not Over until You Follow Up

Oftentimes I am asked by job seekers what they should do immediately after an interview.  They are not sure why the follow up is so important, when and how to follow up,  and the age old question….”Should I send an e-mail, mail a thank you card or leave it with the receptionist on the way out the door?” 

Let’s tackle the first area….why the follow up is so important.  Say for instance, you are having an intimate gathering at your house and you post a notice on Facebook and 100 people respond saying they want to attend.  You know you can only accommodate a few people so you choose very carefully.  You finally narrow it down to the 3 guests you will extend a personal invitation to.  Those 3 people accept and come to the intimate gathering at different times.  You speak with each of them in great detail for an hour, give them a tour of your home and feel like you have gotten to know each of them a little better.   Over the next day or 2 you begin to wonder if your guests enjoyed themselves and had a good time in your home.  You check your mailbox and to your surprise you have received a nice thank you card from 1 of the guests saying they had a great time and were really appreciative of your invite.  You didn’t hear anything from the other 2 so you are now really wondering if they had a good time or if you should have even invited them in the first place.

It is the same way with the job interview.  The employer posts a job and 100+ people submit their resume.  The employer narrows it down to the top 3 candidates to bring to his office (his “home”).  During the interview he spends time going into detail about the company and job opening and perhaps gives candidates a tour of the facilities.  Afterwards, he is trying to decide who would be the best fit for his already established team.  He comes in the next morning and finds an e-mail from you thanking him for taking the time to interview you. You also attach other information to help him understand your background and experience a little better.  He heard nothing from the other 2 candidates.  Who do you think will stand out in his mind when he goes to make the hiring decision? Exactly! That’s why it is so important…..plus it’s just  nice to be nice.  Employers say that they appreciate thank you letters and it can make the difference as to whether they hire a candidate or not.  If there are 2 candidates that are neck and neck and the hiring manager needs to make a decision between the 2, he is more likely to lean towards the one that sent a thank you.

The second area…..when and how to follow up.  You should definitely follow up with an employer right away.  You want to do it while they still remember you and you have an opportunity to make a final impression on them.   Now, whether you e-mail or use snail mail or give a thank card to the receptionist on your way out the door, I don’t think it really matters.   All of these are acceptable methods and serve the same purpose.  The ultimate objective is to thank them BEFORE they make their hiring decision.  Obviously, giving a thank you card to the receptionist or sending an e-mail later that evening when you get home guarantees an immediate effect.  But having them receive a card in the mail from you is also a nice touch because we all like to receive something in the mail.  If you do decide to go with a thank you card, make sure it is professional and standard (nothing pink with flowers and polka dots).  It should be bare on the inside or have minimal words.  (Tip:  If you don’t have good penmanship, get someone else to write inside the card for you!)

Here is an example of a thank you sent as an e-mail:

Dear Mr./Ms. (last name):

It was a pleasure meeting you today.  Thank you for allowing me the opportunity to visit (company name) and interview for the _________________ position.  I was especially interested to learn that your company (mention something specific discussed in the interview).

I have included my LinkedIn profile/portfolio/website/blog* so you can get a more in-depth look at my skills and background.  I am excited about the possibility of becoming a member of your team.  If you need any further information, you may contact me at (214) 555-5555.  I look forward to hearing from you soon.  Thanks again!

Sincerely,

Jane Doe

* Pick just one to include in the thank you letter.

 

FAQ – Interviews

1.  How early should I be for an interview?  You should arrive 15 minutes before your scheduled time.  Use the extra time to browse through your notes one last time and observe the atmosphere.  Keep in mind the interview begins as soon as you walk through the door.  So don’t talk on your cell phone or underestimate the receptionist!  If you arrive more than 15 minutes before your interview, sit in your car and wait.  You don’t want to show up too early and make the interviewer feel rushed.

2.  What should I bring with me to the interview?  Bring several copies of your resume, company research, questions to ask, portfolio, references or recommendation letters, business cards, paper, pen and anything else they told you to bring.  It is better to have it and not need it, then to need it and not have it.  Make sure all of this information is in a folder or binder — no loose papers.

3.  What should I know about the interview beforehand?  Try to find out as much as you can about what will take place so you will be prepared.  Will you have to fill out an application?  Will there be multiple interviews during your appointment?  Will you be given a tour of the facility?  Will you have to take an assessment test?  Do they have the proper A/V equipment if you are giving a presentation?

4.  How should I dress for the interview?  If you are unsure you can simply ask.  They may say professional dress and they may say business casual.  You can always observe what the current employees are wearing and use that as a guide.  But keep in mind they already have their jobs so they may be dressed “down.”  So generally I would say “dress to impress.”  Don’t wear anything (including jewelry, make up, perfume, cologne, hairstyle) that is going to leave a negative impression on them.  You may have a little bit more leeway if you are going into the fashion industry or a creative field.

5.  What if I forget the interviewer’s name or don’t know how to pronounce it?  Simply call before your interview and ask the receptionist or administrative assistant.  This is a big “NO NO” that could be avoided very easily.

6.  What if I am running late for an interview or can’t make it at all?  If you will be late, call the interviewer and give them an estimated time of arrival and the reason for your tardiness.  If something has come up and you can’t make it at all, be honest.  Ask if it is possible for you to reschedule.  Keep in mind being late or not keeping your appointment is strike one against you and it is a HUGE strike.  The employer may just forfeit your interview altogether.  If you do get the chance to still meet with the interviewer, genuinely apologize and be sure to make up for the mishap by giving a great interview!

7.  What research should I do on the company?  You should first start with the company website and look up their values, mission statement, future plans, products, services, honors, awards, current news, training and development opportunities and job openings.  You should jot these things down and familiarize yourself with them.  Your notes will come in handy when asked “What do you know about our company?” or “Why do you want to work here?”  You can also check out the Better Business Bureau, LinkedIn, Google, Twitter and Facebook for additional information.  Don’t forget to look up the actual interviewer and know 2 – 3 things about him/her as well.  Not knowing anything about the company could be strike 2!

8.  What questions should I ask during the interview?  You should have at least 3 questions to ask the interviewer such as:  A) “What would be a typical day for someone who is hired in this position?”  B) “What kind of training program do you have?”  C)  “What would be expected of me in the first 90 days if I’m hired in this position?”  D) “What is your management style?”   E)  “When do you plan to make a decision as to whom you are going to hire?”   You should ALWAYS have questions.  Just like the interviewer is trying to see if you are a good fit; you should be trying to see if the company is a good fit for you as well.  No questions shows that you are not really interested in the job.

9.  What if I am asked an illegal question in an interview?  Sadly some employers do not know what questions are illegal.   Generally questions related to marital status, having children, race, religion, sex, filing for bankruptcy, hospitalization history, having a car, or garnishment of wages are illegal.  So when asked an illegal question respond to the INTENT of the question instead of the question itself.  For example if an employer is trying to figure out if you are married he/she may ask, “Will your husband/wife  have a problem with you traveling for this job?”  Your response should be, “I don’t foresee anything that would prevent me from fulfilling the duties associated with this job.”

10.  How soon should I follow up after an interview?  You should follow up immediately — definitely within 24 hours.  You want to do it right away so you don’t forget and so they don’t forget who you are.  You should thank them for taking the time to interview you and giving you the opportunity to learn more about their company.  This can be done through an e-mail, voice message or handwritten note.  I would suggest you mention something specific that you talked about in the interview to make them remember you.  Also, if you are sending an e-mail include additional information such as recommendation letters, LinkedIn profile, blogs, online portfolio or video resume.  Remember, each interviewer needs his/her own individual thank you.