Is Your Email Etiquette Costing You the Job?

hey dena its michael, here is an updated  resume…thank you so much for taking time out of your day for helping me with my resume!

Would you respond to this email if it came from a complete stranger? No? An employer wouldn’t either.  This is an actual email I got about 3 years ago while working at a university from an alumnus who had graduated a year prior.  He called me because he was having a hard time finding a job in his field and wanted me to take a look at his resume to see if it needed improving.  A few days later that one line is what I received in my inbox with his resume attached.  My initial response was to delete the email because I was so put off by the lack of professionalism and not to mention he didn’t even capitalize my name!!  After a few hours of thinking about what I am called to do as a Career Consultant, I retrieved the email out of my trash folder and took a look at the resume he sent.  I responded to the email with my suggestions and explained to him the inappropriateness of his email. I told him that his lack of email etiquette is a reflection of his lack of professionalism and this could very well be contributing to his inability to get the job he desired. I explained to him that I initially deleted his email and that an employer would have surely deleted it without a second thought.  I reminded him to always be professional especially with those whom he does not have a close relationship with and is requesting help from.  This was the response to my email:

Good afternoon Ms. Bilbrew,

I am so glad for your help with my resume. Your time and effort is greatly appreciated!  Here is my updated resume with the following corrections that you advised. Hopefully I am getting somewhere with it. Thank you so much for your help with this.

Michael Jones

I am convinced that something happened in January 2014.  I think I missed the memo that said all email etiquette has gone out the window.  Did anybody else miss it? I mean there must have been a memo that went out because this is when I started receiving an abundance of emails with no subject, no greeting, and nothing written in the body.  I guess the memo said that the person whom you are sending the email to will just automatically know what you want them to do with the document you attached??!!  Also, I believe our daily messaging on social media and in text messages contributes to our lackluster email habits.  In case no has told you, communicating on social media is different from communicating with an employer.  Employers receive hundreds of emails each week from potential candidates and their time is very valuable.  They don’t have time to try to figure out what you meant to say and they most definitely do not have to give you a second chance like I did with the person I mentioned at the beginning of this article.

I get emails everyday from people requesting my help and keep in mind these emails are from people who want assistance with getting to the next step in their career.  If you are unprofessional with me, how unprofessional are you when communicating with potential employers?  Your email etiquette is a reflection of you and your professionalism.  Sometimes it may be the only thing a person has to go by if they do not know you personally and it should ALWAYS be professional.  Now of course, I’m not talking about the emails you send to your family and friends.  I’m talking about the emails you are sending to a potential employer to apply for a job, follow-up to an interview or networking event, or inquire as to your status in the hiring process.  Failure to effectively communicate in the emails you are sending could very well cost you the job!  Most of the time you will only get one shot and there are some important tips to keep in mind:

1) Be Professional

Be as professional in your emails as you would be if talking to them in person.

2) Include a Subject

Employers receive tons of email so you want to choose a subject that will get their attention and perhaps cause them to open your email first.  Examples of subject lines would be – “Assistant Manager Job Opening” or “Thank You – Assistant Manager Interview” or “Professional Networking Event Follow Up” or “Jane Doe Resume for Assistant Manager Position.”

3) Start with a  Greeting or Salutation

When you walk up to people in person, you normally speak first, right?  Well a greeting/salutation serves the same purpose in an email.  Something as simple as “Hello Mr. Smith,” or “Good morning Michelle,” will suffice. (Note:  Use their first name only if they have told you it’s okay or you know them well enough to do so.)

4) Get to the Point Quickly

Did I mention that employers are busy?  They don’t have all day to read an email with you beating around the bush.  You should be able to say what you want to say in a few sentences.

5) Give Them a Reason to Respond to You

This may take a little thought as you will need to be strategic.  If following up to an interview or networking event, you can always ask them a question about something discussed when you met.  If you are reaching out for the first time, mention what you are wanting from them without being too overbearing.

6) Type the Email Address Last

When sending an email to an employer, you will probably be nervous while you are making sure you are communicating effectively.  Be sure to type up your email and attach any documents FIRST and THEN type in the employer’s email address last.  This will avoid you inadvertently hitting the send button out of nervousness and your email wasn’t ready.  Oops!

Keep in mind that employers are using email more and more these days to communicate with candidates. They are more likely to respond to you via email to set up an interview or follow-up with you than call you on the phone.  So email etiquette is more important now than ever before.

Happy Emailing!!

 

 

 

 

Don’t Suffer from Job Application Phobia – FAQ

I was on Twitter the other day and a young lady commented, “Having to fill out the job application makes you not want the d*mn job!” It was at that moment that I knew it was time to write this article as I totally agreed with her and felt her pain.  During your job search, you will probably fill out several LONNNNNNG online applications.  It can be a very frustrating and tedious process; however, you needn’t suffer from job application phobia.  While each application is different, there are some general guidelines that can be used across the board.  I hope my responses to these FAQs help get you through the process while keeping your sanity!

1) Why are job applications so long and detailed?

Sometimes I secretly think they make them so long to see if you actually really want the job and want to go through and answer all their questions!!  But seriously, filling out the job application is very important and should not be minimized as employers use this as a screening device. If they see a half-completed application, they may assume that the person is not really that serious about the job and you will most likely be skipped over for the interview. Employers have carefully designed their questions to get the information they need to determine if you are a good fit.  The saying is true: “Resumes tell the employers what YOU want them to know and job applications tell them what THEY want to know.”  So be prepared to spend 30 minutes to an hour per job application.  In case no one has told you, looking for a job IS a job!

2) Do I have to fill out the entire application?

No you don’t, but keep in mind that might cost you the chance to interview.  If you want to proceed to the next step, you definitely have to fill out at least the required fields.

3) Should I have my resume and cover letter prepared beforehand? 

YES!! This will save you a lot of time.  Having your cover letter and resume already prepared means all you have to do is upload it or copy and paste it.  Some applications require a cover letter and some don’t, but it is better to have it prepared beforehand then to have to stop in the middle of the process and develop one.

4) What information do I need regarding previous/current jobs?

Most applications want information on the last 3 – 4 jobs you’ve had.  So it would be a good idea right now while you’re thinking about it to make a list of pertinent information for those jobs.  You know they are going to ask for this information so having it already written down BEFOREHAND will save you so much agony!!!  You should have the following information:   A) company name and address, B) supervisor’s name, title, and phone number, C) hire date and end date, D) starting and ending salary, E) your job title and accomplishments and F) reason why you left that job.  Basically, your success in filling out applications will be determined largely by how prepared you are.

5) What if I worked for a company that no longer exists or my supervisor no longer works there?

Just give the most recent contact information that you had for the company and/or supervisor.  You can explain in an interview that the company shut down or your supervisor left.  If just your particular location doesn’t exist anymore, give the information for the main office or headquarters. Human Resources should be able to verify the information employers need.

6) Should I submit my references at the same time as my application?

If you are given the option to include references, I would go ahead and submit them.  Now remember, your references should be 3 people whom you’ve had a professional relationship with for about a year.  That could be a supervisor, co-worker, professor, or someone you’ve worked with in a volunteer capacity – not family or friends.  Your references should be up-to-date and not go back to someone you had a relationship with more than 3 years ago, but there may be some exceptions.  I normally update my references every 6 months whether I am looking for a job or not.  That way when the time comes I already have the people and information I need.  Oh yeah, be sure to give your references a copy of your resume and give them a ‘heads up’ if an employer will be calling them about you.

7) Why do they ask you your graduation date from high school and/or college?

My guess would be to try to figure out your age.  Most people graduate high school at 17 or 18 and college at 21 or 22.  So depending on the year of your graduation, they can add it up and figure how old you are.  They may use your age to discriminate against you if they feel that you are too old or too young. I only fill in the graduate date if it is mandatory.  (If you haven’t actually graduated yet, you can put the month and year that you plan to graduate.)

8) What should I put as my reason for leaving a job if I was fired?

You can write “would like to discuss in the interview.” That way you can explain the circumstances surrounding your termination.  Now you can’t do this for every job, but if there is one job that you feel needs to be explained in person, then it is acceptable.  I was a hiring manager for a number of years and when I saw that someone wanted to discuss in the interview their reason for leaving a job, that did not stop me from calling them.  (Tip:  Make sure when you discuss it in the interview, you discuss it positively.  See my blog:  “How Do I Talk About Being Fired In an Interview?”)

9) What should I put when asked about desired salary?

Always give a range if you can such as $50,000 – $55,000/year or $20.00 – $25.00/hour based on research you have done in your field or what was mentioned in the job description. Having a range gives you more flexibility when it’s time to negotiate.

10) Is it okay to put “see resume” anywhere on the application?

Absolutely not!!  More than likely you can just copy and paste the information directly from your resume.  Don’t be lazy!!  Remember, applications are part of your first impression.

11) What should I put if an answer is required but the question doesn’t pertain to me? 

You should write “NA”  or “Not Applicable.”

12) Is it okay to say that I don’t want my current boss to be contacted?

That is perfectly fine. I always say that I don’t want my current boss to be contacted because I don’t want them to know that I am looking for a job.  The only exception was when I was transferring to another team/location within my same company.

13) Do I have to answer questions regarding ethnicity, sex, veteran or disability status?

No, you don’t have to answer these questions.  Ideally, these questions are asked to ensure fair hiring practices of all genders and ethnic groups.  As a hiring manager I had to submit a form monthly to my corporate office detailing how many male, female, Caucasian, African-American, Asian, Hispanic, etc. applicants I had.  This was to ensure I was giving everyone a fair chance and wasn’t just hiring people who looked like me (African-American women).

I have seen an increase in applications wanting to know if you are a veteran.  My personal belief is that due to reports in recent years that veterans are not able to find jobs once they return home, companies have been given incentives to hire them.  As far as the disability question, it should be done to assess what additional assistance would be necessary for disabled candidates to be able to perform the same job as everyone else.

Now of course, all of the above information could be used to discriminate against you.  That’s why I said you don’t have to disclose that information and you can simply select ‘I prefer not to answer.’

14) Do I have to give my social security and driver’s license numbers?

Only if it is mandatory.  Other than that, you can leave it blank or put “will provide later.”  This information really shouldn’t be needed until the background check is done and you can provide it at that time.

15) What does the fine print on applications really mean?

This is the part normally at the end of the application and you should definitely read it carefully.  Most of the time it is regarding the truthfulness of your responses and confirming you didn’t knowingly give false information.  Some applications may have statements authorizing them to do a background, employment, and credit check.  So again, make sure you read the entire application and are in agreement with what you are submitting.

16) Is it okay to email my resume and cover letter to someone at the company AND submit an application?

You always want to be mindful of the directions in the job description.  If it says “No emails or phone calls,” then make sure you follow instructions.  Of course, if you personally know someone who works at the company and want them to pass your resume/cover letter along to the hiring manager, that is okay.  Just make sure you always submit the application regardless because there are legal ramifications regarding companies not following the proper hiring procedures.

17) How long does it take to hear something after I have submitted my application?

That depends.  It could be 3 – 4 days up to 3 – 4 weeks or more.  How long it takes could be determined by how many applications they get, how soon they are looking to fill the position, how busy they are or when Human Resources gives them the green light to start setting up interviews.

BONUS TIP:

PROOFREAD! PROOFREAD! PROOFREAD!  Most applications give you the opportunity to proofread before submitting.  It is very important that you take the time to do this so that you don’t have any mistakes or misspelled words. Also don’t use abbreviations.

 

Today I Woke Up With No Job (6 Tips to Survive Unemployment)

This statement has been true for me 3 times in my career. Each time was a little bit different – 2 times I had advanced warning and 1 time I did not.  With each period of unemployment lots of different thoughts went through my mind.  What happened? Why me? Was there anything I could have done to avoid this?  Did my manager know more than he was telling me?  What am I going to do?  I was also thinking to myself – I am intelligent. I have an advanced degree. I’m professional.  I’m not lazy and I know I am qualified to do several types of jobs.  So why am I unemployed?

I have fully come to understand how not having a job (and a job title) is directly correlated to your sense of self-worth and self-esteem.  Do you have any idea how humiliating and humbling it is for someone to ask you where you work and you have to say, “I don’t have job” or “I got laid off” or “I was fired from my job.”  Trust me….it’s not a good feeling at all.  Then on top of that people keep asking you about it every time they see you or talk to you, which just adds to the “shame.”

Nonetheless, each unemployment period was a great time of reflection for me. I was able to ask myself some very pertinent questions. Who am I? What do I like to do? What am I good at?  What am I passionate about?  Where do I want to be in 5 years?  Why didn’t I save more money?  Were the job and my co-workers really that bad? And ultimately, what have I learned from this experience?  So if this is you right now and you woke up this morning with no job, I am hoping to give you a few tips that may help you cope with this time of unemployment and uncertainty.

1) Get Some Rest

Let me repeat….BE SURE TO GET PLENTY OF REST!!  When is the last time you slept past 9:00?  (I’ll wait.)  Well, now you can!!! It won’t be long before you are back in the “rat race” and having to set your alarm clock to get up at 5 or 6 AM, so enjoy your leisure lifestyle while you can.  I know some of you have a spouse and/or children who depend on you and you still have to get up each morning at a certain time, but you can make up for it by taking a mid-day nap.  Ya know, it occurred to me one day how busy I get and how little time I have to actually spend in the house that I am paying for.  I realized one day that I never really spend anytime in my guest bedrooms.  So while I was unemployed, I made up for it by taking naps in those rooms during the middle of the day. If you really want to be a rebel, don’t even get dressed and just lounge on the couch most of the day.  Hey, you are paying to live there so be sure to get your money’s worth!! Get some rest.

2) Reassess Needs And Wants

Unemployment is a perfect time to reflect on what you really need and want in your career.  Do you want to switch industries? Do you need a job with flextime so you can drop your kids off at daycare?  Do you want a job where you don’t have to go into the office everyday?  Do you want a job with a 15 – 20 minute commute?  Assess what you want and absolutely have to have in a job. In addition, you can Google ‘free career assessment test’ and take one of the many tests online to see what career might be best for you.  Even if you are an experienced professional, it may not be a bad idea to take the test just to affirm your strengths, weaknesses, personality type, etc.  The more honest you are with yourself and where you are in your career, the easier it will be for you to find a job that works best for you.

3) Develop A Plan

While I do suggest that you get some rest, I also highly suggest that you develop a plan of action after you’re done resting and reassessing. Your plan at minimal should consist of the following:

a) Updating your resume/cover letter – I suggest that you let a professional do this because you have an emotional attachment to the information and may not be able to market yourself appropriately.

b) Uploading your resume and setting up job search agents on websites – You may want to do a few general ones (indeed.com or simplyhired.com) and a few that are specific to your industry and city.  Five or six websites should suffice.

c) Saturating your network – Once you’ve updated your resume, send it to those in your network and let them know what you are interested in.  LinkedIn is great for increasing your network and communicating with people who may be able to help you.  You must also attend networking events and job fairs.  Remember, sometimes you have to be bold to reach your goals.

d) Applying for jobs – I know it seems silly to mention this, but I need to make it clear that you should be applying for jobs until you actually get one.  Don’t get the ‘big head’ and think just because you got through 2 or 3 interviews, you are guaranteed the job.  Even if you are 99% certain you will get the job offer, KEEP APPLYING TO OTHER JOBS!!!

4) Set Daily/Weekly Goals

If you are going to file for unemployment, they will have a goal for you which may be 4 or 5 job search activities each week.   But aside from that, you should set your own personal goals.  Determine what you want to accomplish each day and week.  Now, I will be honest and say that looking for jobs everyday can be a very monotonous and draining process.  So it is necessary for you to switch up your routine.  Some days you may get up first thing and look for a job and network with others.  Other times you may relax during the day and do your job searching at night.  During one of my unemployment periods, I would take my laptop to Barnes & Noble once a week and have lunch.  I would stay there 3 – 4 hours looking and applying for jobs; however, the time went by so fast because I was in a different environment.  For each time of unemployment, once I met my goal I stopped looking for the remainder of that week.  So if I met my goal by Wednesday, I didn’t look for a job Thursday – Saturday.   This actually motivated me to stay focused and find my jobs to apply for early in the week.

5) Get a New Hobby / Stay Involved

Think about all the times you said, “I wish I had more time to _____________________.”  Now you do!  Take advantage of the extra time you have to do the things you couldn’t before.  You can repaint your kitchen.  You can go on a field trip with your son or daughter.  You can get a membership to a gym or enroll in a salsa class.  If you are already involved in the community through your sorority/fraternity or a non-profit organization, be sure to stay involved.  This will keep you motivated and give your brain a chance to think of something other than your unemployment.

6) Reward Yourself For Your Accomplishments

Of course I don’t know where you are financially, so only you can decide what is an appropriate reward for yourself.  For some it may be something as relaxing as a manicure/pedicure or as simple as going out for ice cream or a movie.  For others it may be a weekend trip out-of-town or front row tickets to a concert.  Either way you should have rewards for yourself when you have accomplished those goals listed above.  It will keep you energized and motivated.  Even though you are unemployed, you still have to take care of yourself and your mental health.  Go ahead and spend a little on yourself…..you are worth it!

As you get older and mature, you realize you are much more than what your job title says you are.   You are much more than the name tag they gave you to wear at work. Use this time of unemployment to really get to know and fall in love with yourself. Who are you really? Being unemployed for some time can be a bit of a good thing.  I know it doesn’t feel good right now, but it will work out for your good.  I’ve learned to describe my time of unemployment as a time of transition.  I have learned to be still and listen to that small voice that says – YES YOU CAN and YES YOU WILL!  I know this isn’t what you had planned for your life, but guess what – dreams change.  Your dream job is right around the corner and it will be the perfect job for you.  Now let me boldly proclaim to you what I have had to whisper several times to myself….hold on, the best is yet to come!  This too shall pass!

Human Resources Q & A – I Asked the Questions You Wanted to Know

I recently spoke with 3 Human Resources professionals and asked the questions YOU wanted to know.  They gave answers to the questions that they felt most knowledgeable about.  HR Professional 1 has 17 years of experience, HR Professional 2 has 15 years of experience, and HR Professional 3 has 20 years of experience.

1.  Does someone from Human Resources or the Hiring Manager actually look at ALL the resumes that are submitted for a job?

HR Professional 1:  It depends; if an overwhelming number of good resumes are received, the H.R. Department will not review all the resumes. The H.R Department will stop screening resumes when they have a sufficient number for interviews.

HR Professional 2:  Yes, in most cases the hiring manager will review the resume. If it’s a large company the recruiter will filter through resumes and then pass them on to the hiring manager.

2. How many resumes on average are submitted for each job that is posted?

HR Professional 1: The number varies from the time of year the position is posted. More resumes are received from May – December due to new grads entering the workforce.

HR Professional 3:  200.  It truly rangers from 100 – 700.

3. Does Human Resources or the Hiring Manager actually read cover letters?

HR Professional 1:  Sometimes but not always. The H.R. Department is more concerned with what is on the resume.

HR Professional 2:  Yes, the cover letter gives the recruiter a summary of the candidate applying instead of having to review the resume in details.

HR Professional 3:  No. I do if I have time and something isn’t making sense when I read their resume.

4. How closely does a candidate’s experience need to match the job description to be considered a good fit?

HR Professional 1:  For most positions the candidate’s background does not have to match, but the resume must show that the candidate has the potential to be trained for the job. This conclusion can be drawn based on the candidate’s degree or volunteer work in the community.

HR Professional 3:  Very closely.  If not, I would hire an internal person and train that person.

5. How often are companies utilizing phone interviews to determine the top candidates? How many phone interviews are done on average?

HR Professional 1:  My company will conduct a phone interview for a referral out of state. Otherwise we will not conduct a phone interview.

HR Professional 2:  Some companies are using videos to interview candidates as well as phone interviews. 10 to 15 depending on the position needing to be filled.

HR Professional 3:   As the recruiting person, I am interviewing everyone on the phone. Then I decide if they should come in to meet the manager. We conduct online interviews for remote candidates instead of flying them in.

 6. Do employers view candidates on social media as a way to eliminate them? If so, which social media is utilized the most and what are employers look for?

HR Professional 1:  My company does not have a social media policy in place, so we were advised by legal counsel not to utilize this tool.

HR Professional 3:  LinkedIn.  I like to connect with the person, see how much time they spent on their profile and if it lines up with their resume.

 7. What are you typically looking for in a background check? How far back do you go?

HR Professional 1: We go back 10 years. We are looking for felony convictions. A conviction does not necessarily mean the candidate will be denied employment.

HR Professional 2:  This is industry specific.  For an accounting position we are looking at the person’s background to make sure there’s no fraud or theft in their past. For drivers or anyone dealing with customers no illegal activity or warrants, etc. In some cases 7 or more years if they have violations.

 8. If a former employer is listed as a reference, what information can they legally provide?

HR Professional 1: Most companies will only provide dates of employment, position and whether or not the candidate is eligible for rehire. If the candidate signed a release salary information may be disclosed.

HR Professional 2:  Dates of employment, job title and if they are still employed there.

9. Do companies sometimes check your credit report? Is that legal?

HR Professional 1:  It is legal if the position is a management position and the candidate is required to qualify for a company credit card or the position involves working with money.

HR Professional 2:  Yes, they can check your credit report if you are applying for certain positions and it is deemed legal in certain areas.

 10. What are some illegal interview questions?

HR Professional 1: Where were you born? Are you married? Do you have children? How old are you?

HR Professional 2:  Birthdate, marital status, religious, etc. – anything personal.

11. Why does it take so long to make a job offer?

HR Professional 1: Waiting on reference, degree and background checks. Also, new hire paperwork must be sent up the chain of command for signatures.

HR Professional 2: There are several factors: budget for the position(s), background and reference checks etc.

 

 

 

20 Resumes Myths Dispelled

1.  The purpose of a resume is to get a job.

NO! The purpose of a resume is to highlight your qualifications for a SPECIFIC job so you will get an interview.   Thus, the resume leads to the interview.  After the interview is the follow-up, job offer and THEN the job.

2.  You should have 1 resume and use it apply for all jobs.

FALSE!!!  This is the worst thing you could and really is a waste of your time.  You should have a general resume to use as your foundation and then tweak your resume for EACH job that you apply for.

3.  It is best to use a resume template and just fill in your information.

The best thing to do is to start with a blank document.  This will allow you to format and space the document how you want as templates could limit your space and not be easily manipulated.

4.  It is always best to use a chronological format.

This is simply not true!  The best format to use is the one that highlights your qualifications the best whether that is a chronological, functional or mixed format.   The chronological format normally shows progression in your career and education.   The functional format focuses on your actual skills and not when or where you got them.   The mixed format is a mixture of the two.

5.  Your resume should go back as far as your first job and include all the jobs you’ve had.

Generally speaking, your resume should go back only 10 years and include previous/current jobs that are relevant to the job you are seeking. However, there are some exceptions.  If you are seeking a senior level/executive management position, the employer will probably want to see ALL of your experience which will qualify you for the job.

NOTE: If you are using a curriculum vitae (CV), it can be as long as you want it to be.  CVs are typically used in the following industries: education, research, medical, dental, and those seeking a Ph.D.

6.  Your resume should only be 1 page.

If you have enough experience/education to require a 2nd page, then by all means don’t short change yourself trying to get it to fit on 1 page.  (Tip:  Decrease your margins on your resume to 1/2 an inch and that will help with the formatting and give you more room to work with.  Be sure your name is on each page in case they get separated. Also, never print on the back of the page.)

7.  It is okay to use any font and font size.

You should always be mindful of the industry you are pursuing and what is acceptable for that particular industry.  It would be safe to stick with fonts that are legible.  However, DO NOT use Times New Roman because that is the default font in Microsoft Word and everyone uses it. To make your resume instantly stand out, pick another font.  Your font size should never be less than 10.  Your name and headings can be up to font size 16 or 18.  You want these 2 things to stand out the most for obvious reasons.

8.  Resumes should have no color or designs on them.

It is okay to use color in some instances, just be conservative.  I have seen resumes with the name and headings in a different color than the body of the resume.  Again, be mindful of the industry you are going into.  Color may be more acceptable in Marketing or Advertising versus Accounting or Information Technology.  If you have a personal design or QR code (www.qrstuff.com) that you have created, it is acceptable to use that as well.

9.  The objective should list the specific job or industry you are targeting.

There should be NO OBJECTIVE on your resume…..I repeat…….NO OBJECTIVE!! That is old school…say 1995…..and we don’t do that anymore.  Most objectives are very generic and you sound just like everybody else.  Objective:  Seeking a challenging position in a successful company where I may utilize my skills and have an opportunity for advancement.  Sound familiar?  DELETE IT NOW!!!!

10. You should list all of your education/certifications/training.

Generally, I would say list what you have earned in the last 10 years.  Definitely remove high school once you have obtained an Associate’s or Bachelor’s Degree.  Once you have been out of school for 10 years, remove the graduation date because it will age you.  Of course, there are exceptions such as education and the medical and dental fields where it is necessary to show your comprehensive education.

11. You should only include experience on your resume that you were paid for.

This is 100% false.  Your resume should include ALL experience that qualifies you for a particular job – whether paid or unpaid.  So it is quite acceptable to include volunteer work, community involvement and professional organizations on your resume.

12. If you have worked multiple positions/locations for a company you should list them separately on your resume.

You can list them separately; however, it would probably be best to combine them to show a longer work history with the company.  Below is an example of someone who has worked 2 positions in 2 different locations for one bank:

Chase Bank                Dallas/Plano, TX           2005 – Present

Branch Manager (2010 – Present)

  • Accomplishment 1
  • Accomplishment 2
  • Accomplishment 3

Bank Teller (2005 – 2010)

  • Accomplishment 1
  • Accomplishment 2
  • Accomplishment 3

13. You  should include information about your employer on your resume such as company website, address, phone number, etc.

Absolutely not!  The resume is about YOU not the employer. Don’t waste space on your resume with company information.  All of these things go on an application.  If you want to highlight a specific contribution that may be listed on the company’s website, you can include a hyperlink that will take the employer directly to your accomplishment.

14. You should put the exact month and year that you started and ended each job.

It is unnecessary unless the employer specifically asks for you to include this information on your resume.  Not including the months gives the illusion that you worked somewhere longer.  This may be helpful for those who have job hopped and/or only worked short periods of time at a company.

15. You should put ‘References Available Upon Request’ at the bottom of your resume.

This is old school as well…..say 1985.  You should list 3 professional references on a separate sheet of paper with your name at the top and have it already prepared to provide should the employer ask you for it.  You want to include the following information: Name, Title, Company, Email Address and Phone Number.  Be sure to call your references ahead of time, send them a copy of your resume, and let them know that a potential employer may be calling them about you.

16. It is best to upload and send your resume as a Microsoft Word document.

The best way to save and send your resume is as a PDF document to ensure that the formatting does not shift.  Also, this keeps your information from being altered.

17. You don’t need to bring your resume with you to an interview because the employer already has it.

False!  This is a huge misconception.  You should ALWAYS bring at least 3 copies of your resume with you when you go for an interview.  You may be surprised and be interviewed by multiple people and they each need their own copy.  Also, your resume should always be printed on resume paper for a more polished look.

18. You should staple your cover letter, references and business card to your resume.

NEVER put a staple in your resume!  If it is more than 1 page or you want to submit it along with additional items, always paperclip them.

19. You should only update your resume when you are actively looking for a job.

Actually, you should constantly update your resume – probably once every 6 months.  You may not remember every skill you acquire or training class or accomplishment.  So it is best to update it consistently so that when you are ready to submit it for a job, you do not have to think about everything you have done for the past 2  – 3 years.

20. An employer will take 2 – 3 minutes to look over your resume to determine if you have the skills they are looking for.

FALSE!!  Employers receive nearly 100 resumes for every 1 job that they post.  So they will initially take 10 seconds to browse over your resume to see if they like you or not.  Ten seconds will determine if your resume goes in the ‘call pile’ or the ‘do not call pile.’  Use your 10 seconds wisely!!

 

Is There a Cure for Boredom in the WorkPlace?

It is 3:00 PM. You are staring at the clock on the wall thinking to yourself – “Man, I have 2 more hours.” This is the same time each day that you have to push yourself to concentrate just a little while longer so you can get through the rest of the day. You go through your daily “3:00 routine” – go to the bathroom, go to the vending machine downstairs to get a Coke, stop by your co-worker’s office to chat for a minute, and then reluctantly head back to your cave….uh… I mean your office. You sit there for a while thinking to yourself –  it has happened again…I’m bored.  This boredom is not because you don’t have work to do and it’s not necessarily because you don’t like the work that you do, but you are just simply bored. You contemplate leaving early for the day but you know you can’t because you want to call in “sick” later in the week.  And you have a report you need to get to your boss by EOD.  So, you are stuck at work. To pass some of the time away you check your personal email, get on social media to see if anyone commented on the last thing you posted, and you may even spend a little time perusing some websites looking for a job. BUT after all of this only 25 minutes has passed and you are still bored.

Why does this happen? Why do we get bored in the workplace? Initially when we started working at our job, we were excited to be there and couldn’t wait to tackle the issues for the day. Now some time has gone by and we’ve mastered our job duties.  We’ve built a good rapport with our team members and clients and our boss treats us good (most of the time).  We even have some great perks.  But what happened? Where did the enthusiasm go? At what point did we start hitting the snooze button on the alarm multiple times to prolong the fact that we must get up and go to work?

I’m sure we could go on and on with reasons why we get bored in the workplace, but I think there is something more important to focus on – is there a cure? I definitely don’t have all the answers, but I want to propose a few suggestions.

1) Tell Your Supervisor

I know you are thinking to yourself….No way, I’m not telling my supervisor anything because there may be repercussions.  Well, I don’t exactly mean walk into your boss’ office tomorrow and say, “I’m bored.”  You will have to be a little bit more creative in your approach.  Perhaps you could mention that you aren’t feeling challenged anymore and would like to gain some additional skills.  You may be surprised at how simple it can be.  I did this once and I must admit I was nervous, but I was very candid with my supervisor.  I said something like “When you hired me, you hired me to do my best work and I can no longer do that in my current position.  I feel that my skills would be better used in another area.  I am very passionate and like to do quality work. I want to be able to give 100% everyday and if I’m not able to do that I don’t feel like I’m doing my part.”

Remember what I said about a creative approach?  Pour it on thick.

2) Switch Roles/Teams

After you tell your supervisor you want to gain additional skills or use your current skills somewhere else, figure out if there is another role you could play on your current team. Another option would be to move to another team altogether within your company. This could be a win-win situation and hopefully an easy transition. The only change will be that your office will be on the 4th floor instead of the 3rd.  (It will also help with those who are concerned about how job hopping will look on their resume.)

Now the conclusion to my story…..After I told my supervisor I could be better used in another area, he asked me what I would like to do.  I said, “I would like to be the Career Planning Instructor.”  He asked me why and I gave him my reasons and literally within 1 week I moved to another department and was teaching my first class.

3) Change Your Schedule

Perhaps you have been working 8:00 – 5:00 Monday – Friday for the last 4 years.  Try coming in 9:00 – 6:00 or 10:00 – 7:00 on Tuesdays and Thursdays.  Sometimes just making a slight change in your schedule makes all the difference.  A few other suggestions are working from home 1 – 2 days a week or working 9 hour days Monday – Thursday and a 4 hour day on Friday.

I recently implemented a change in my work schedule myself.  I was working 8:15 – 5:15 most days and I felt rushed trying to get to work by that time and normally was dragging in.  Now I work 9:00 – 6:00 and was amazed at how much of a difference 45 minutes made.  I don’t feel like I have to rush in the mornings plus I miss some of the rush hour traffic; thus, I am much more relaxed when I arrive at work.

4) Attend Networking Events / Professional Development

Do a little bit of research to see what professional organizations are in your city pertaining to your industry.  I don’t think your supervisor will have a problem giving you some time to attend an industry networking event or a conference.  You can also enroll in some classes and get another degree or some certifications.  Be sure to mention that the more you learn about the industry, the more knowledge you have to bring back to the company.  (wink wink)  Hopefully your department has a professional development budget that will pay for your costs associated with these things.

5) Spice Up Your Personal Life

Now you can interpret this any way you want to but what I am suggesting is maybe taking salsa lessons or joining the choir at church or remodeling your home or taking more vacations.  If you have more exciting things going on in your personal life, it takes your mind off the frustration that can be caused by your job.  You actually have something to look forward to once you leave work and it can make the day go by faster.  (And don’t get me wrong……if you meet someone “special” that would be great too!)

6) Find Another Job

Unfortunately (or fortunately) this may be the only option. After you have exercised all of the above suggestions, this may be the only cure.  But BEFORE you start looking for another job, do some soul-searching and figure out what you truly want in a job.  If not, you will be right back in this same spot in a few years.  Hey, having to find another job is not always a bad thing and can be quite rewarding if you do your research beforehand.  When you are interviewing for your next job, be sure to ask how they value work/life balance and how they feel about professional development.  You can ask about the management style and culture of the office and if there is an opportunity for a flexible schedule.

Like I said, these are just some of the things that I suggest and have actually done.  I am eager to hear from you and what you do when you are bored in the workplace.  Leave your “cure” in the comment section.

12 Tips to Promoting Yourself (and Not Waiting for Your Supervisor to Do It)

One thing I have learned in my career is that no one else really can promote you – you have to “promote yourself.”  Sure the physical promotion may come through your supervisor recommending you and filling out the paperwork to approve it, but you have the power to ignite that process.  By thinking about where you want to be in 5…10…or 15 years, you can start working towards your goals NOW.  There are many different paths to success but here are some tips to help you along the way.

1.  DO YOUR CURRENT JOB WELL

I think this goes without saying so I won’t go into too much detail.  Of course, you must be performing satisfactorily in your current role if you would like to be promoted within your company.  Having a positive attitude might be a great add-on as well!!

2.  GET A MENTOR

80% of people who get promoted have someone higher up on the “food chain” who speaks favorably of them.  That being said, identify someone who you feel you can learn from and has been where you are trying to go.  This may be your immediate supervisor or someone 2 or 3 levels up from you.  You can actually have several mentors and it can be as formal or informal as you make it.  Maybe you have a set time to meet each month and you have questions written down or maybe you just chat whenever you can over lunch or on the phone.  Whomever you choose should be someone who you can trust to keep your conversations confidential.

3.  COME TO WORK EARLY / STAY LATE

In general you should be a few minutes early when you arrive to work.  I would say if you are supposed to be at work at 8:00, you should arrive at least by 7:45.  And as soon as the day ends at 5:00, you shouldn’t always be the first one out the door. Most managers work longer hours than their employees and if you want to be promoted, you should go ahead and adopt this practice. Coming early and staying late also shows flexibility and dependability, which is viewed very favorably in the workplace.

4.  DRESS “UP”

If you would like to be promoted, you must look the part and this means dressing a little bit more professional than what is required.  Take note of how management in your office dresses and follow suit (no pun intended).  If you notice that male managers wear a shirt and tie and the female managers wear heels, then you want to do the same.  Your supervisor has to already “see” you in the role you desire and this is somewhat determined by how you dress and carry yourself.

5. TAKE ON ADDITIONAL TASKS

You will be viewed as a team player if you occasionally take on more tasks than you are assigned.  Take the initiative to see if any of your team members need help.  Your manager will notice this.  Now, make sure when you take on these additional tasks your own workload doesn’t fall by the wayside. (See tip #1)

6.  ASSIST YOUR SUPERVISOR

Assisting your supervisor is key.  He will more than likely be the person doing the promoting and/or be your main cheerleader, so he must see your value and potential.  Do whatever you can to make his workload lighter….WITHOUT being the “teacher’s pet.”  You just simply make yourself available to assist when needed.

7.  IMPLEMENT NEW IDEAS / PROGRAMS

Regardless of what industry you are in, the ultimate goal of every company is to save money while making more money.  If you can initiate an idea that does either one of these, I would say you are well on your way to being promoted.  Companies normally identify some annual goals and perhaps a slogan for that year, center your idea/program around this.

8.  EXPRESS YOUR INTEREST TO BE PROMOTED

A lot of times people are never considered for promotions because no one knew they wanted to be promoted.  Also, your manager can’t groom or prepare you if he doesn’t know what area you are interested in.  Now, of course you shouldn’t walk into your manager’s office on day 1 and say you want to be promoted, but after a reasonable amount of time you do want to express your desire to move up.   Be sure to have an idea of what role you would like, so you can find out how to get promoted for that particular job.  Make sure you keep the lines of communication open and have frequent meetings with your supervisor.  Most employee reviews happen once a year, however, you should ask to meet once a month to discuss your strengths and opportunities for improvement.  This eliminates surprises during your annual review.   Ultimately, you must be patient and persistent because most promotions do not happen overnight.

9.  BE A DEPARTMENTAL LIAISON

When other teams/departments have an issue, you want them to think of you as the ‘go to guy.’   Learning a skill that no one else in your office knows how to do or being the best at something almost ensures this.  This way other people outside of your immediate department also recognize your value, which could give you more options as far as what areas you could be promoted to.

10.  GET MORE EDUCATION / TRAINING / SKILLS

Look into the job you want and see what education and skills are required, then do what is necessary to fill in any gaps you may have.  Get a certification, take an online training course, get better at public speaking, start a blog, join professional organizations and attend professional development workshops related to your industry, etc.  Oh yeah….as you’re doing all this, update your resume!

11.  GET LETTERS OF RECOMMENDATION

Getting letters of recommendation from those who you’ve done business with could prove extremely beneficial for you….especially if they are your clients.  After you have successfully completed a project or closed a deal, don’t be bashful about asking for a letter of recommendation.  Remember, you have a goal you are trying to reach – promotion. Three letters of recommendation should suffice.  And it doesn’t always have to be a formal letter.  If a  client emailed you praising your work, keep that email and use it as a recommendation.

12. KEEP A PORTFOLIO WITH YOUR ACCOMPLISHMENTS

This is actually something you could do for your entire career.  You should include things in your portfolio such as recommendation letters, certificates, awards, special projects, education, training, etc.  When it is time for your annual review, you are ready to show your value to the team. Use as much hard data as possible – numbers, dollars, and percentages.  Some companies may have a shared drive where they track all projects, but I highly recommend that you keep track of all your projects yourself.

BONUS TIP:  Not all promotions are vertical.  You may make a lateral move and it still be a promotion for you and get you well on your way to your ultimate goal.  Also, don’t get caught up in job titles.  Regardless of what the job title is, it is about the work you performed and what you accomplished.

8 Things to Consider When You DON’T Get the Job

There will be times when you seem to do all the right things and STILL don’t get the job.  Maybe there are some mistakes you are making that you are not aware of, or honestly, it may not really have anything to do with you at all.  Employers sometimes post jobs and go through the interview process even though they already know they are going to promote someone within the company.  Depending on their company guidelines, they may have to post jobs anywhere from 14 – 60 days just to give others a chance to apply.  At any rate, there will be a time when you don’t get a job.  Here are some tips to help you assess the situation:

1.  LOOK AT THE BIG PICTURE

I know it’s disappointing but it’s not the end of the world.  You didn’t get the job, but you did get an interview which means you were qualified.  Don’t start doubting yourself and your skills.   Think of it as a learning experience.  Every time you interview you get the chance to practice selling yourself, get feedback on your resume and find out what employers in your industry are looking for.  You are just getting more prepared for your next interview.

2.  SEND A THANK YOU TO THE EMPLOYER

Even though you did not get the job, you still want to be professional.   The appropriate thing to do is thank the employer for the opportunity to interview and ask that they keep you in mind for future opportunities.  You never know……something could open up in 3 months or that employer could refer you to someone in his network.   I would imagine most employers don’t get a thank you from candidates that they did not hire, so sending one could prove very favorable for you.  Remember to always be professional – whether you feel like it or not.

3. GET FEEDBACK FROM THE EMPLOYER

Either call or email the employer and ask them for feedback.   You want to know what you can do to improve your interviewing or negotiating skills.  This is strictly for your professional growth – not to ask them to reconsider their decision.  Keep in mind, some employers will give you honest feedback and some won’t, but you won’t know if you don’t ask.

4.  CONNECT WITH THE EMPLOYER ON LINKEDIN

AFTER you have learned that you definitely did not get the job, then you can connect on LinkedIn.  Don’t connect while you are still waiting to hear back.  It may come across as too pushy or make the employer uncomfortable while they are trying to make a decision.  Connecting with them on LinkedIn is a way to stay in touch with the employer as sometimes they post job openings to their network.  Also, every time you post something or update your own profile you show up on their homepage as well and it reminds them of who you are and what you do.

5. EVALUATE THE PROCESS

After you have gotten feedback from the employer, you really should do a self-assessment to see what you could have done better.  Did you match the style of the interviewer?  Were you likeable? Did you have SPECIFIC answers to questions?  Did you follow up to the interview in a timely manner?  Were you on time and dressed professionally?  Did you ask questions in the interview?  Did you negotiate your salary appropriately? Did you follow ALL the instructions you were given during and after the interview?  Was there something that came up in your background check that could have prevented them from hiring you?  Did your references/previous employers say good things about you?

6. PRACTICE INTERVIEWING

I strongly suggest you practice answering interview questions EACH and EVERY TIME you have an interview.  Even the most seasoned professional should practice answering questions so that it comes across natural and addresses the employer’s needs.  Interviewing is not just simply rattling off answers to questions – you MUST have a conversation with the employer and have SPECIFIC examples of your experience.  Every time you practice you will come across more polished.

7.  REASSESS YOUR JOB SEARCH

You want to make sure you are applying for jobs that adequately fit your skill set, interests and career goals.  This will keep you from getting to the interview and realizing that the job is not a good fit for you.  Your job search should be targeted.   It really is a waste of time to apply for every job you come across.

8.  KEEP GOING

The best way to get over a job that you didn’t get is to keep applying for more jobs.  You shouldn’t suspend your job search until you have actually landed a job…..and there is a job out there with YOUR name on it.  So keep going!!! You didn’t get the job this time, but I am confident you will nail it the next time!

The 8 Biggest Mistakes Job Seekers Make

1)  Not Catering Resume | Cover Letter to EACH Job

Yes, this is time consuming but very necessary.  If you have 1 resume and cover letter that you send out to 25 jobs you have just wasted your time.  Employers are telling you exactly what they are looking for in the job description, so use that as your “cheat sheet” and cater your resume/cover letter accordingly.  Plus employers want to feel like you want to work specifically for them.  The cover letter is where you can make a personal connection with the reader and show the research you have done on the company.  You should mention accomplishments on your resume that directly relate to the job description.

2) Not Networking and Making Connections

60% – 80% of jobs are never advertised so if you are not networking to access the “hidden market” you are missing out on a lot of opportunities.  You should network before you really need to and have job prospects before you need them.  You never know who you might meet now that may be able to help you in the near future.  You should also have business cards with you at all times so those you meet will be able to contact you in the future.  When you meet someone connect with them on LinkedIn within 24 hours while they still remember you.  Be sure to personalize your invitation to include when and how you met.

3) Sticking to Traditional Methods

The days are long gone where you can just see a job online and apply and wait for the phone to ring.  That alone does not guarantee you a call for an interview.  Just like you are looking on the internet for a job so is everyone else.  You have to think of non-traditional methods that will set you apart from other candidates.  Some of those methods would be asking for an informational interview or connecting with employers first on LinkedIn; then very subtly asking them for tips on breaking into your desired industry or asking them to review your resume.  You can also mail your resume to an employer using snail mail.  Everyone likes to receive something in the mail so that will get the employer’s attention.  Also, sending a video resume, which is  your 1 -2 minute commercial, is a definite way to make yourself stand out.  You can send it to an employer right along with your regular resume.  Creating a “brand” on social media is almost necessary these days no matter what your industry is.  If you position yourself correctly you can let the job/employer find YOU.

4) Disqualifying Yourself on Social Media

Now, while it is important to create a “brand” on social media, it is equally as important to do it the correct way.  93% of employers nationwide use social media for reasons to hire or not hire a candidate.  Because they receive so many applicants, employers will Google your name and look you up online for reasons to eliminate you.  Those reasons might be inappropriate pictures, profanity, discriminating remarks, or negative comments about job/supervisor.  I would suggest you Google your name once month to see what an employer will see when they look you up.  If there is something out there that may raise a red flag, delete it.  Having more “professional” things like a LinkedIn profile, professional Twitter account, blog or portfolio will counteract anything negative that may be out there.

5) Not Marketing Yourself Appropriately

Your resume, cover letter, online presence and professionalism in person are how you market yourself.  They should all match and you should be the same on paper, online and in person.  If someone didn’t know you and only had to use your resume, cover letter and online presence to “judge” you or initially get an idea of who you are, what would your image be?  Think about your top 3 areas of expertise.  Does your brand match up with those 3 areas?

6) Poor E-mail Etiquette and Written Communication

I recently had someone whom I’d never met send me an e-mail like this….

             hey dena its michael, here is an updated resume…thank you so much for taking time out of your day and helping me with my resume!

This was all the e-mail said….nothing more.  So, I explained to this person that if I had been an employer I would have deleted it without replying.  An employer is very busy and receives numerous job inquiries so time is very critical.  They are assessing you in various aspects and you never know what will cause a red flag.  You should never send an e-mail like you would send a text message.  If you’re not getting any responses to your e-mail, it could be your e-mail etiquette.  You always want to be very professional and use correct grammar.  Address the employer by Mr./Ms. with their last name until they tell you it’s okay to call them by their first name.  You can’t say you have great written communication skills on your resume and have a poorly written e-mail or cover letter.

7) Not Answering Interview Questions Adequately

There are several types of interview questions – traditional, behavioral, hypothetical, etc.  You should be prepared to answer all of them and you MUST practice. Even the most seasoned job seeker should practice answering questions in a manner that comes across natural and conveys what he/she can do for the employer.  That should be your focus – letting employers know what you can do for them and how you can solve a problem or fill a need that they have.

Traditional questions generally relate directly to the job duties and are asked to understand your background and experience better.  Behavioral questions are asked to see how you would handle certain situations.  Have SPECIFIC examples prepared for these types of questions.  Hypothetical questions are asked to see how well you think on your feet and perhaps to see what reaction the question will get.

For tips on answering the various types of questions, read my other blogs, view my videos on YouTube (www.youtube.com/denabilbrew) or look up the various types of interview questions on Google.

8) Not Following Up

It is very important that you follow up as that could be the difference in whether you get the job or not.  You want to follow up to an interview or networking event immediately – preferably within 24 hours.  Send them additional information about you – LinkedIn profile, letters of recommendation, portfolio, etc.  Thanking the employer for his/her time is a nice gesture and proper etiquette.

 

The Interview is not Over until You Follow Up

Oftentimes I am asked by job seekers what they should do immediately after an interview.  They are not sure why the follow up is so important, when and how to follow up,  and the age old question….”Should I send an e-mail, mail a thank you card or leave it with the receptionist on the way out the door?” 

Let’s tackle the first area….why the follow up is so important.  Say for instance, you are having an intimate gathering at your house and you post a notice on Facebook and 100 people respond saying they want to attend.  You know you can only accommodate a few people so you choose very carefully.  You finally narrow it down to the 3 guests you will extend a personal invitation to.  Those 3 people accept and come to the intimate gathering at different times.  You speak with each of them in great detail for an hour, give them a tour of your home and feel like you have gotten to know each of them a little better.   Over the next day or 2 you begin to wonder if your guests enjoyed themselves and had a good time in your home.  You check your mailbox and to your surprise you have received a nice thank you card from 1 of the guests saying they had a great time and were really appreciative of your invite.  You didn’t hear anything from the other 2 so you are now really wondering if they had a good time or if you should have even invited them in the first place.

It is the same way with the job interview.  The employer posts a job and 100+ people submit their resume.  The employer narrows it down to the top 3 candidates to bring to his office (his “home”).  During the interview he spends time going into detail about the company and job opening and perhaps gives candidates a tour of the facilities.  Afterwards, he is trying to decide who would be the best fit for his already established team.  He comes in the next morning and finds an e-mail from you thanking him for taking the time to interview you. You also attach other information to help him understand your background and experience a little better.  He heard nothing from the other 2 candidates.  Who do you think will stand out in his mind when he goes to make the hiring decision? Exactly! That’s why it is so important…..plus it’s just  nice to be nice.  Employers say that they appreciate thank you letters and it can make the difference as to whether they hire a candidate or not.  If there are 2 candidates that are neck and neck and the hiring manager needs to make a decision between the 2, he is more likely to lean towards the one that sent a thank you.

The second area…..when and how to follow up.  You should definitely follow up with an employer right away.  You want to do it while they still remember you and you have an opportunity to make a final impression on them.   Now, whether you e-mail or use snail mail or give a thank card to the receptionist on your way out the door, I don’t think it really matters.   All of these are acceptable methods and serve the same purpose.  The ultimate objective is to thank them BEFORE they make their hiring decision.  Obviously, giving a thank you card to the receptionist or sending an e-mail later that evening when you get home guarantees an immediate effect.  But having them receive a card in the mail from you is also a nice touch because we all like to receive something in the mail.  If you do decide to go with a thank you card, make sure it is professional and standard (nothing pink with flowers and polka dots).  It should be bare on the inside or have minimal words.  (Tip:  If you don’t have good penmanship, get someone else to write inside the card for you!)

Here is an example of a thank you sent as an e-mail:

Dear Mr./Ms. (last name):

It was a pleasure meeting you today.  Thank you for allowing me the opportunity to visit (company name) and interview for the _________________ position.  I was especially interested to learn that your company (mention something specific discussed in the interview).

I have included my LinkedIn profile/portfolio/website/blog* so you can get a more in-depth look at my skills and background.  I am excited about the possibility of becoming a member of your team.  If you need any further information, you may contact me at (214) 555-5555.  I look forward to hearing from you soon.  Thanks again!

Sincerely,

Jane Doe

* Pick just one to include in the thank you letter.