Have you ever wondered what an employer thinks when he/she looks at your resume?
POORLY WRITTEN RESUME
1234 W. Campbell Road Dallas, TX 75240 214-890-7654 email@example.com
Employer: Email address means he is immature.
Summary of Qualifications: Excellent verbal and written communication skills, team player, detail-oriented, people person, great attitude, hard worker, Microsoft Word, Excel, PowerPoint, Publisher and Access.
Employer: Candidate does not know that I am busy and only have 10 seconds to look at this resume. Does not know how to sell/brand himself – did not summarize who he is. Has not researched the job/company because he did not tailor his resume – no keywords or industry terms. Probably sending out same resume to all jobs he is applying for. Can just say Microsoft Office instead of listing them individually. Candidate is lazy. I really should stop reading this resume at this point.
Education: UNIVERSITY OF NORTH TEXAS Bachelor of Hospitality Management GPA: 2.75
Employer: Candidate is putting more emphasis on school name than degree received because it is in ALL CAPS. Does not know the actual degree he is getting. Does not know how to sell his education and what he learned. I have no idea when I can hire this person because they did not put a graduation date. Does not know that you don’t list GPA less than 3.0 but since he listed it, it shows he is not focused. I don’t know where this school is because he did not list city and state.
Work History: OLIVE GARDEN Host 1/2012 – 5/2012
Cleaned tables and swept the floor
Flexible, worked every position and a variety of shifts
Answered the phone
Straightened lobby area
Always on time
Worked while going to school full-time
EMPLOYER: Placed more emphasis on company name than job title. Only worked here 4 months – may be a job hopper. Doesn’t know how to list accomplishments. Took up too much space on his resume with this job because he listed 6 bullets for a job he was only at for 4 months. Poor written communication skills which contradicts “Excellent verbal and written communication skills” in Summary of Qualifications. I don’t know where this job is because he did not list city and state.
Student Organizations/Professional Affiliations: None
EMPLOYER: Not well-rounded. Not active in the community. Not a leader in his industry. Doesn’t have networking skills. Probably lacks training in professional development.
WELL WRITTEN RESUME
1234 W. Campbell Road Dallas, TX 75240 214-890-7654 firstname.lastname@example.org
Employer: No red flags yet!
Summary of Qualifications:
Speaks English and Spanish fluently and can communicate with a variety of customers
4 years’ experience in customer service and 2 years’ experience in the hotel industry
Experience balancing cash drawer at end of shift totaling $2K or more
Strong passion for helping others and serving as first point of contact
Adept to working at a fast pace and handling a high volume of phone calls daily (50+)
Demonstrated history in upselling to meet customers’ individual needs and exceeding sales goals
Ability to serve as a liaison between different departments and interact with individuals on all levels
Proven track record in resolving customer issues to ensure complete guest satisfaction
Computer Skills: Frontdesk Anywhere, RoomKey PMS, Social Media, Microsoft Office
Employer: Candidate has tailored this section to match my job description and has given me tangible information to sell his skills and abilities. I want to keep reading to find out more.
Bachelor of Science in Hospitality Management University of North Texas, Denton, TX Expected Graduation: May 2013
Major GPA: 3.4 Dean’s List (2011-2012)
Relevant Coursework: Introduction to Hospitality, Restaurant Operations I & II, Food Sanitation, Business Ethics, Business Communications and Contemporary Issues in Business.
Employer: Candidate placed emphasis on his degree because it is listed first. I can hire this candidate soon because he graduates in May. I have an idea of courses he has taken and what he has been exposed to. His GPA shows he is focused on his studies.
Host (temporary) Olive Garden Dallas, TX 1/2012 – 5/2012
Greeted 200+ guests daily upon entering the restaurant and determined their needs i.e. dine in, take out, preferred seating, etc.
Answered customers’ questions and addressed their concerns via phone, face-to-face, and interactive website
Assisted 5 – 7 team members per shift with delivering orders in a timely manner and maintaining a visually appealing environment
Employer: Candidate placed emphasis on the job tile. He was hired in as a temp so that explains why he only worked there 4 months. Can handle high volume of customers in person and from remote locations. Will do what it takes to make sure the team is successful. Probably good at speaking with others and making them feel comfortable. Listed most important tasks to show accomplishments. I would feel comfortable having him interact with my clients. This person is trainable.
Student Organizations/Professional Affiliations:
National Society of Minorities in Hospitality 2011 – Present
Professional Leadership Program 2012
UNT Green Jackets 2011
Employer: Candidate is active on campus. Has leadership experience and is concerned about his community. I definitely want to find out more about him. I am going to call him for an interview!
If you need assistance with restructuring your resume, please contact Dena Bilbrew at email@example.com.