What Does Your Resume Say About You?

Have you ever wondered what an employer thinks when he/she looks at your resume?


John Doe

1234 W. Campbell Road        Dallas, TX 75240          214-890-7654         studforlife@gmail.com

Employer:  Email address means he is immature.

Summary of Qualifications:  Excellent verbal and written communication skills, team player, detail-oriented, people person, great attitude, hard worker, Microsoft Word, Excel, PowerPoint, Publisher and Access.

Employer:  Candidate does not know that I am busy and only have 10 seconds to look at this resume.  Does not know how to sell/brand himself – did not summarize who he is.  Has not researched the job/company because he did not tailor his resume – no keywords or industry terms.  Probably sending out same resume to all jobs he is applying for. Can just say Microsoft Office instead of listing them individually.  Candidate is lazy.  I really should stop reading this resume at this point.

Education:  UNIVERSITY OF NORTH TEXAS      Bachelor of Hospitality Management        GPA: 2.75

Employer:  Candidate is putting more emphasis on school name than degree received because it is in ALL CAPS.  Does not know the actual degree he is getting.  Does not know how to sell his education and what he learned. I have no idea when I can hire this person because they did not put a graduation date.  Does not know that you don’t list GPA less than 3.0 but since he listed it, it shows he is not focused.  I don’t know where this school is because he did not list city and state.

Work History:   OLIVE GARDEN               Host                       1/2012 – 5/2012

  • Cleaned tables and swept the floor
  • Flexible, worked every position and a variety of shifts
  • Answered the phone
  • Straightened lobby area
  • Always on time
  • Worked while going to school full-time

EMPLOYER:  Placed more emphasis on company name than job title.  Only worked here 4 months – may be a job hopper.  Doesn’t know how to list accomplishments. Took up too much space on his resume with this job because he listed 6 bullets for a job he was only at for 4 months.  Poor written communication skills which contradicts “Excellent verbal and written communication skills” in Summary of Qualifications.  I don’t know where this job is because he did not list city and state. 

Student Organizations/Professional Affiliations:      None

EMPLOYER:  Not well-rounded.  Not active in the community.  Not a leader in his industry.  Doesn’t have networking skills.  Probably lacks training in professional development.   



John Doe

1234 W. Campbell Road                Dallas, TX 75240                214-890-7654           johndoe@unt.edu

Employer:  No red flags yet!

Summary of Qualifications:

  • Speaks English and Spanish fluently and can communicate with a variety of customers
  • 4 years’ experience in customer service and 2 years’ experience in the hotel industry
  • Experience balancing cash drawer at end of shift totaling $2K or more
  • Strong passion for helping others and serving as first point of contact
  • Adept to working at a fast pace and handling a high volume of phone calls daily (50+)
  • Demonstrated history in upselling to meet customers’ individual needs and exceeding sales goals
  • Ability to serve as a liaison between different departments and interact with individuals on all levels
  • Proven track record in resolving customer issues to ensure complete guest satisfaction
  • Computer Skills:  Frontdesk Anywhere, RoomKey PMS, Social Media, Microsoft Office

Employer:  Candidate has tailored this section to match my job description and has given me tangible information to sell his skills and abilities.  I want to keep reading to find out more.


Bachelor of Science in Hospitality Management           University of North Texas, Denton, TX             Expected Graduation:  May 2013

Major GPA:  3.4                                                                 Dean’s List  (2011-2012)

Relevant Coursework:  Introduction to Hospitality, Restaurant Operations I & II, Food Sanitation, Business Ethics, Business Communications and Contemporary  Issues in Business.

Employer:  Candidate placed emphasis on his degree because it is listed first.  I can hire this candidate soon because he graduates in May.  I have an idea of courses he has taken and what he has been exposed to.  His GPA shows he is focused on his studies. 

Work History:

Host (temporary)                  Olive Garden                        Dallas, TX                1/2012 – 5/2012

  • Greeted 200+ guests daily upon entering the restaurant and determined their needs i.e. dine in, take out, preferred seating, etc.
  • Answered customers’ questions and addressed their concerns via phone, face-to-face, and interactive website
  • Assisted 5 – 7 team members per shift with delivering orders in a timely manner and maintaining a visually appealing environment

Employer:  Candidate placed emphasis on the job tile.  He was hired in as a temp so that explains why he only worked there 4 months.  Can handle high volume of customers in person and from remote locations.  Will do what it takes to make sure the team is successful.  Probably good at speaking with others and making them feel comfortable.  Listed most important tasks to show accomplishments.  I would feel comfortable having him interact with  my clients.  This person is trainable.

Student Organizations/Professional Affiliations:

National Society of Minorities in Hospitality        2011 – Present

  • Treasurer    2012

Professional Leadership Program                       2012

UNT Green Jackets                                               2011

Employer:  Candidate is active on campus.  Has leadership experience and is concerned about his community.  I definitely want to find out more about him.  I am going to call him for an interview!


If you need assistance with restructuring your resume, please contact Dena Bilbrew at resumelady101@gmail.com.

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